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| At Custom Audio Boutique we endeavour to keep our
more popular items in stock at all times - see our showroom
page for a list of what's currently available. |
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However, many of
the products that Custom Audio Boutique carries are built on a
made-to-order basis. This applies particularly to our amplifier
lines, where custom options (colours etc.) are available. |
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| DEMO STOCK:
We endeavour to keep "demo stock" of the more popular
amp, cabinet and pedal models, so that you're not ordering an amp,
cabinet or pedal without getting a good idea of what it sounds and
feels like first. |
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| PRODUCT TRIALS:
We offer trial periods on almost anything we have in stock (for
a period of 3-5 days, depending on circumstances) - useful especially
for those not in the Auckland region. A 50% fully-refundable*
deposit is required and shipping is at your expense (including the
return shipping if you decide not to purchase the product). |
* New or demo stock must of
course return to us in the same condition it was in when it was
sent to you for the full refund of deposit. |
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| HOWEVER, IF WE DON'T
HAVE IT IN STOCK AND IT HAS TO BE ORDERED: |
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| DEPOSIT:
All orders require a minimum deposit of 50% (comprised of
40% refundable, 10% non-refundable). Balance on orders is due when
the item(s) is ready to ship to you. |
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| WAIT TIME: Typical
order/build wait time is can be anywhere between 6-12 weeks (some
custom orders which use parts that must be sourced externally will
naturally take longer). The companies whose products we stock are
small, dedicated companies, not large productions facilities, so
good things take time! In some cases where you need your order urgently,
it may be possible to speed the process up (paying 100% in full
up front, express shipping options etc) - but each order will have
an individual set of circumstances. |
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| WHILE YOU WAIT:
We are happy to give you updates on the status of your order at
any point during your waiting period. For gigging and/or recording
musicians we can offer our demo stock for short-term use while you
are waiting for your order. |
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| ONCE YOUR ORDER HAS ARRIVED
IN NZ: |
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| CUSTOMS/DUTIES/TAXES:
For all NZ customers we will be responsible for your order's entry
into NZ and customs clearance and charges etc. For international
customers, you will be responsible for customs clearance and duties/taxes
in your country - we will offer you full support and try to provide
you with a shipping service where this is included. |
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| INSPECTION/SERVICING:
As part of the service you're paying for, all orders are inspected
upon arrival, and are tested by a qualified technician (Clarry Schollum
of 34 Audio) upon arrival into NZ. Any servicing/adjustments required
will be included (e.g. adjustment to NZ mains voltage conditions).
Internatinal customers are recommended to have their orders inspected
by a local technician upon receipt - if any problems are identified,
this will fall under warranty issues (see below). |
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| SHIPPING:
We have standard services that we use for shipping within NZ and
internationally - we have a lot of experience with these services/companies
and will be able to find the appropriate service for the circumstances,
whether your chief concern is economy, safety or speed. However,
if you have a preference of shipping service/company we are also
happy to use the shipping service/company of your choice (provided
we feel the service offered is at an acceptable level). |
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| AFTER YOU'VE RECEIVED
YOUR ORDER: |
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| WARRANTIES/REPAIRS: The
products we sell are covered by the manufacturer's individual warranty
(terms and conditions vary depending on manufacturer) and are backed-up
by our own 12 month return-to-base warranty. Typically, if warranty/repair
issues arise, we will have you send the item to one of our approved
technicians in Auckland, Wellington or Christchurch. In most cases
the repair will be performed by that technician in close liaison
with the manufacturer. Interational customers are covered by the
same warranty terms - repairs will most likely be performed by a
technician in your area. The exception to this would be if manufacturer
strictly requires the product to be returned to them for repair. |
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| SERVICING/MAINTENANCE:
We recommend you have any servicing/maintenace performed
by one our approved technicians; however, if you have a technician
you prefer to use for servicing/maintenace we are happy to provide
them with any support information they may need. This applies to
international customers also. |
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| RETURNS/REFUNDS:
All sales are final, unless prior arrangement has been made
for a trial period. Any returns and/or refunds are at our discretion.
If you are unhappy with your purchase we will endeavour to work
with you until you are happy with the result (we have customers
who can attest to this). |
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| EXCHANGES: If immediately
upon receiving your item you decide you would like to exchange it
for another item, we will endeavour to fulfil your request at our
discretion and depending what we have in stock (not always possible
on custom orders). |
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| CREDITS: If immediately
upon receiving your item you decide you would like to return it
to us for a credit on future purchases, we will endeavour to fulfil
your request at our discretion (not always possible on custom orders). |
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| TRADE-INS: We accept
trade-ins and off competitive trade-in rates on all our products
towards future orders/purchases. We also accept trade-ins on brands
we do not carry, but the rate we offer will be lower. |
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| QUESTIONS ABOUT ANYTHING OUTLINED ABOVE? CONTACT
US |
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